Terms of service

// last updated June 2026 · draft for review

Who we are and what these terms cover

LRWeb is a small UK business run by Luke and Ralph, operating as sole traders trading as LRWeb. These terms cover everything we do: website design and build projects, and ongoing hosting and care plans. Your written quote sets out the exact scope and price of your project and forms part of these terms. If the quote and these terms ever conflict, the quote wins.

Quotes and scope

• Quotes are fixed prices for a fixed scope, valid for 30 days from the date we send them.
• Anything not written in the quote is not included. If you'd like something added, we'll quote for it separately before doing it — no surprise invoices in either direction.
• Build prices include two rounds of revisions. Further changes are billed at £60/hour, always agreed in writing before we start.

Payment

• Build projects require a 50% deposit before work begins, with the balance due at launch and before the site goes live.
• Once work has started, the deposit is non-refundable — it covers work already done and the project slot we reserved for you.
• Care plans are billed monthly in advance. Invoices are payable within 14 days.
• If an invoice is seriously overdue, we may pause work or suspend hosting after giving you at least 7 days' written warning. We'll always talk to you before doing either — suspension is a last resort, not a habit.
• We may charge statutory interest and costs on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998.
• Builds include the first 12 months of hosting on the agreed care plan; the plan then continues at the standard monthly rate unless you cancel.

Your responsibilities

• You'll provide the content, feedback and approvals we need within a reasonable time. If a project stalls for more than 30 days because we're waiting on you, we may pause it and resume when you're ready; a small restart fee may apply if we have to re-schedule significant work.
• You confirm that all content you supply — text, images, logos, products — is yours to use and doesn't infringe anyone else's rights.
• You're responsible for the legality of your business, your products and the claims your website makes. If a third party brings a claim against us because of content or instructions you provided, you agree to cover our reasonable costs arising from that claim.
• You'll keep any login credentials we issue secure and tell us promptly if you think they've been compromised.

Our responsibilities

We take reasonable skill and care in everything we build and manage. For hosted sites that includes daily off-site backups, security monitoring, software updates and uptime monitoring, on server infrastructure powered by 100% renewable energy. We aim for 99.9% uptime and same- or next-working-day responses, and we hit those targets almost all of the time — but they're targets, not guarantees, because the internet occasionally has other plans.

Backups and data

• We take daily encrypted backups, stored separately from the server, and will restore from them on request or after any incident.
• Restores are provided on a reasonable-efforts basis. Please keep your own copies of original source materials (photography, documents, product data) — we protect the website, but we're not an archive for your business records.

Third-party services

Websites depend on things we don't control: domain registries, WordPress plugins, payment processors, email providers, and the wider internet. We choose and manage these carefully, but we're not responsible for their outages, price changes, or decisions. If a third-party product your site relies on is discontinued or starts misbehaving, we'll tell you and propose the best fix — work needed beyond your plan's scope is quoted before we do it.

Acceptable use

We don't host unlawful content, malware, spam operations, or anything that puts other clients' sites at risk. If a site we host is used for any of these, we may suspend it immediately and then talk. We've never had to; let's keep it that way.

What we don't guarantee

We build fast, well-structured websites that follow search-engine good practice — but we don't and can't guarantee specific search rankings, traffic levels, or revenue. Anyone who guarantees you "page one of Google" is lying to you, and we'd rather not join them.

Liability

• We're not liable for indirect or consequential losses — lost profits, lost revenue, lost data caused by events outside our reasonable control, or loss of goodwill.
• Our total liability to you, however it arises, is limited to the fees you've paid us in the 12 months before the claim.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't lawfully be excluded. If you're dealing with us as a consumer, nothing here affects your statutory rights.

Ownership

On full payment, you own your website: the design, the content, the domain and the data. Domains we register for you are registered in your name. We retain ownership of our internal tools and templates used to build the site, licensed to you for use on your website indefinitely. We may mention the project in our portfolio unless you ask us not to.

Cancellation and leaving

• Care plans roll monthly. You can cancel with 30 days' notice — no exit fees, no awkward retention scripts.
• We can also end a care plan with 30 days' notice (for example if we're at capacity or retiring a service), in which case we'll help you move at no charge.
• We may terminate immediately for serious breach: persistent non-payment, unlawful content, or abuse of the service or of us.
• On any cancellation we'll provide a full export of your website and reasonable help migrating to a new provider. No hostage situations.

Events outside our control

Neither of us is liable for failing to meet obligations because of events genuinely outside our reasonable control — power or network failures upstream of our providers, natural disasters, war, or similar. Whoever is affected will tell the other promptly and pick things back up as soon as possible.

Changes to these terms

We may update these terms from time to time. For existing clients, meaningful changes will be flagged by email at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms; if you don't, you can cancel as described above.

Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. That said: if something's wrong, email us first. Nearly every problem is fixable with one honest conversation, and we'd much rather do that.